We are not responsible for international packages lost by carrier. For International Shipping please allow 5-15 business for standard shipping. Once the order is passed along to the mail carrier, the shipment becomes the customer's and carrier’s responsibility. Green insurance claims are easily filed using this link: īelow are shipping estimates, the dates shown at checkout will be the most accurate. The customer assumes all responsibility for any loss, or damage of these items. If you choose not to use Green Shipping Protection, Bohemian Mama is not responsible for lost or stolen packages. We offer shipping insurance through Green Shipping Protection at check-out for potential shipping issues. Green Shipping Protection will cover lost, stolen or damaged packages. Thank you for shopping at Bohemian Mama! If you have any further questions please email us at or call us at (866) 545-2662 and we will be happy to assist you! These items may include items that ship directly from vendors and do not allow us to send back returns. This is different from an item that is “on sale” which means that the item may have been sold at a discounted price. Why can’t I return it? “Final Sale” is an industry-wide term used to refer to items that cannot be returned. My item is marked as Final Sale but it was not on sale. Items are marked as “Final Sale” on the product description page, in your shopping cart and at the checkout screen. Shipping fees will not be refunded.Ĭan I return an item that is marked final sale? “Final Sale” and other non-returnable items may not be returned or exchanged. Please note: Your refund will only reflect the amount you paid after any promotions or discounts. When will I receive my refund? Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method. Please note, if your package was damaged in transit and you had Green Shipping Protection on your order you can file a claim directly on their website at Please provide us with your order number and photos of any damage so we can help you. If you receive a damaged item or wrong item you must notify us with 24 hours of delivery at. You can mail your shipment with tracking to: Please note that Bohemian Mama will not be responsible for goods lost in shipment. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.Īt this time we cannot provide a shipping label for international returns, so we have waived the $7.95 handling fee! Please include your order number inside of the package along with your email address. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. You will be able to SHOP NOW with your credit to purchase the item of your choosing or choose a store credit that you can use for a future purchase.Īny credit card charge-backs will be handled by our collection agency. If you wish to exchange an item, please click the process a return link to process a return for the item that did not work for you.
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